28.5.2010
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     Oficiální Partner

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Dear Madam/Sir,

We are really pleased that you have chosen to visit one of VIP Club Casinos.

We would like to ask you to give us a few minutes of your time to fill in our questionnaire to rate the service that we provide to you.


1. What Casino VIP Club have you already visited?
  Ambassador
  Panorama
  Monaco
  It is my first visit at VIP Club Casino.


2. Are you holder of what VIP Club card?





3. How did you get information about our Casinos?






4. Which VIP Casinos do you prefer and why? (Mark your favourite Casino and cross the reason why).
             

  Opening hours
  Location
  Conditions, atmosphere
  Provide service
  Parking options
  Others (write which ones)

5. Are you satisfied with the games provided at VIP Club Casino and their Gaming Guides?
           
In case your answer is NO write down what games and what changes of rules you would like to have at our Casinos.

6. Are you satisfied with our minimum and maximum bets?
           
If your answer is NO, please write what minimum and maximum Bet you would prefer.

7. Have you been satisfied with the service provided by:
Receptionist

Security

Croupiers

Cashiers

Management


8. Have you been satisfied with our bar service.
Waiter/es

Drinks

Food


9. If you had a problem during your visit, were you satisfied with its solution?


If you were not satisfied, please write the reason why and the name of person who was dealing with your problem.

10. Please mark below mentioned options you would be interested in:
 Option to make a reservation to certain Casino.
 Transport to and from
 Competitions at Casino
 Party organized by VIP Club in its Casinos
 Party organized by VIP Club outside the Casino

11. Please state how you would prefer to be contacted by VIP Club Ltd.
  In person
  By telephone
 By Post office
 By E-mailem
 I do not want to be contacted by VIP Club ever

12. If you visit other Casinos in Prague, please state which ones.

13. If you compare VIP Club Casinos with other competitors in Prague do you think that our level of service is:
Ambassador

Monaco

Panorama


14. Please fill in Your contact.
Your name:

Address, e-mail, telephone...

15. Please write down any other comments, reminders, requests that could improve the standard of service we provide our guests.